Conrad Hotels & Resorts has announced the launch of Conrad Concierge, considered as the company’s “next leap in intuitive, personalized service to accommodate the luxury traveler”. The first service-enabled technology to be completely integrated with hotel management systems across a brand's portfolio, this is Conrad Concierge invitation to travelers to customize their accommodations through a mobile device across the more than 20 Conrad hotels and resorts.
With Conrad Concierge, guests now have the ability to customize the details of a hotel stay before, during and after each visit from a smartphone or tablet. The innovative mobile technology allows guests at Conrad locations worldwide to experience the smart luxury service that Conrad provides, with every guest's stay as unique and individualized as they are. Whether choosing from three lines of bath amenities, a preferred pillow from the pillow menu, or pre-ordering dinner through room service, Conrad Concierge is said to deliver on the brand's promise of the “Luxury of Being Yourself”.
In a national survey of US consumers, Conrad found that 77% of travelers value service when selecting a hotel. Moreover, nearly 70% of US travelers prefer hotels that can customize their experience to reflect their personal desires and anticipate their needs.
With a few simple clicks, users can manage a range of services including room service, transportation, local attractions, spa appointments, housekeeping requests, wakeup calls and more. The technology is available in 13 languages and is designed for Apple and Android operating systems.