The Four Seasons Resort Bali have recently made two notable appointments: Edward Linsley is the new Resort Manager at Jimbaran Bay, and Helen Norman is the new Director of Spa for the Bali resorts, as well as the new Senior Director of Spas, Asia Pacific.
A Four Seasons veteran with more than two decades of hotel and resort experience, Linsley is taking on his first position in Asia, after crossing the Pacific from his most recent posting in Hawaii.
A native of Pennsylvania, Linsley began his Four Seasons career in 1990 at Four Seasons Hotel Philadelphia, and worked in various Food & Beverage management roles at Four Seasons Hotel Chicago, Four Seasons Hotel Dublin and Four Seasons Resort Nevis.
He received a certificate in Financial Management: Operations Decision Making from Cornell University, School of Hotel Administration, and soon after, in 2007, he was promoted to Hotel Manager at Four Seasons Hotel Houston, and then Resort Manager at Four Seasons Resort Lana'i at Manele Bay in Hawaii.
As Resort Manager at Four Seasons Resort Bali at Jimbaran Bay, Linsley is primarily responsible for overseeing the property’s day-to-day operations, working closely with all departments – from spa and concierge to engineering and human resources. Fueled by a passion to provide the ultimate customer experience, Linsley has a keen sense of guests’ needs and responds accordingly.
Linsley is a long-standing member of the World Affairs Council. He devotes private time to community-focused activities, including the Muntigunung village revitalisation project, an initiative of Four Seasons Resorts Bali, in collaboration with an independent non-profit organisation, Verein Zukunft fur Kinder.
A British native, Helen Norman assumed the role of assistant spa manager with a leading luxury hotel company in London in 2003, and within a year was promoted to spa manager leading a team of 44 staff, setting new trends in London and integrating an Asian wellness concept. This interest in Asia inspired her to join the Spa at Four Seasons Hotel Hong Kong in 2008. She joined the team in Bali in late 2010.
In her new role as Director of Spa for the two Four Seasons resorts in Bali, Norman is responsible for the operation of both of the spas and fitness clubs. These renowned facilities meld modern spa techniques with Bali’s centuries-old healing traditions.
As Senior Director of Spas, Asia Pacific, Norman provides support to the Directors of Spa at other Four Seasons hotels and resorts in the region – helping them identify concepts, revenue and marketing opportunities. She is also involved in reviewing plans for new spas in the region, assisting with the development of concepts, recruiting and providing general technical support