Top 10 Brands by Customer Satisfaction


While location may be king, service is without a doubt the heir to the throne. We just received a peek at the 2012 Global Hotel Guest Satisfaction Index and we were curious to find out who came out on top. 

Based on the survey, Drury Hotels posted the world's highest customer satisfaction score for 2012, based on global results from the Market Metrix Hospitality Index. Scandic Hotels and Radisson posted the top customer satisfaction scores among hotel chains in Europe and Asia Pacific regions respectively.

The Top 10 Brands by Customer Satisfaction in the Americas are:

Virtual Event

Pivoting Back to Travel, The Destination Weddings & Honeymoons Edition

2020 put the nuptial plans of thousands upon thousands of couples on hold, but with the promise of widespread vaccine distribution in the near future, it’s time to get back to planning and ensure your clients live out the destination weddings & honeymoons of their dreams. Hear from top suppliers and destinations on wedding venue & ceremony options, romantic destinations & resorts and more when you watch the event on-demand.

1. Drury Hotels

2. Ritz-Carlton

3. JW Marriott

4. TownePlace Suites

5. Hard Rock

6. Walt Disney World Resorts

7. Fairmont

8. Four Seasons

9. Kimpton

10. Renaissance

Suggested Articles:

Commune by the Great Wall is located in the foothills of the Shuiguan Mountains, just over an hour’s drive from downtown Beijing. Learn more here.

Onefinestay has launched a new collection of villas in Greece, marking the first phase of the company’s expansion into 14 new destinations globally.

Kempinski Hotels is offering a new room category, the Kempinski Fit Room, which it is gradually introducing in partnership with Technogym. Read more.