The Westin New York at Times Square Appoints Two Executives

The Westin New York at Times Square has named two new executives: Marcus Ong as director of sales, and Craig Bertz as director of catering and event management. The duo brings over 30 combined years of experience to the 873-room hotel. Both have New York and luxury-specific roles as part of their experience. 

Craig Bertz and Marcus Ong

Most recently, Ong was a senior sales manager at the New York Marriott Marquis. For the past two years he not only reached, but exceed, the room revenue goals set; once by 126 percent. Ong has held a number of positions in his 17 years with Marriott, including senior sales manager in charge of groups for The Ritz-Carlton New York, Battery Park. He holds a Bachelor of Science in hospitality administration from Boston University. 

Bertz has held a number of positions at the Waldorf Astoria New York, most recently as the director of events, where he was responsible for the entire department and over $70 million in annual revenue. He oversaw a team of 12 and developed a team member satisfaction plan built around associate feedback that was rooted in communication. After a seven-year run, Bertz saw the team through the closing phase of the hotel before joining The Westin New York at Times Square. 

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Bertz began his hospitality career 20 years ago in Florida with Walt Disney Co. and then moved to the Boca Raton Resort & Club as a convention services manager. He holds a Bachelor of Science in business administration from Elizabethtown College.

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