The Westin New York at Times Square has named two new executives: Marcus Ong as director of sales, and Craig Bertz as director of catering and event management. The duo brings over 30 combined years of experience to the 873-room hotel. Both have New York and luxury-specific roles as part of their experience.
Most recently, Ong was a senior sales manager at the New York Marriott Marquis. For the past two years he not only reached, but exceed, the room revenue goals set; once by 126 percent. Ong has held a number of positions in his 17 years with Marriott, including senior sales manager in charge of groups for The Ritz-Carlton New York, Battery Park. He holds a Bachelor of Science in hospitality administration from Boston University.
Bertz has held a number of positions at the Waldorf Astoria New York, most recently as the director of events, where he was responsible for the entire department and over $70 million in annual revenue. He oversaw a team of 12 and developed a team member satisfaction plan built around associate feedback that was rooted in communication. After a seven-year run, Bertz saw the team through the closing phase of the hotel before joining The Westin New York at Times Square.
Bertz began his hospitality career 20 years ago in Florida with Walt Disney Co. and then moved to the Boca Raton Resort & Club as a convention services manager. He holds a Bachelor of Science in business administration from Elizabethtown College.