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eLearning
Macao Specialist
Travel Agent University

Your clients want to head to Asia and you want to send them there, but does your expertise match your enthusiasm? Start by specializing in one of Asia’s most exotic destinations – Macao – in under 30 minutes. A short 15-lesson course, the Macao Specialist program provides targeted insights, like “Top 20 Selling Points” and sample itineraries, for in-depth knowledge into the destination’s unique blend of Portuguese and Chinese cultures.

 

eLearning
Italy 2020 Experience Series
Travel Agent Magazine

July 1, 2020 Travel Agent Magazine
Keeping up with all the newest hot spots, trends and travel specialties can be daunting when trying to make a recommendation to a client. Luckily Travel Agent will keep you Focused! The Focus Series is a collection of product immersion supplements which include sales tips, fresh ideas, client mining, and special hidden gems only you can share with them.  From global destinations to niche travel, the Focus Series is a surefire way to help you stay one step ahead in this fast moving business.

Year after year, Italy has consistently remained the European country generating the most interest among U.S. vacationers. If you have clients who are planning to visit Italy and are looking for insider insights, here are some tips and recommendations.

eLearning
Palladium Connect Program
Travel Agent University

Join the Palladium Connect program to earn great rewards.  Palladium Hotel Group presents 10 educational courses and its Palladium Connect rewards program designed for its most loyal agent partners. The 10 courses have been broken down into key categories to help you boost your knowledge and sales of Palladium Hotel Group.

The e-learning Palladium Specialist course is part of the Palladium Connect Program, the hotel company’s rewards program for travel agents. You simply register for the program and earn money that can be redeemed for cash, gifts, gift cards or room nights at any of our 5-star all-inclusive resorts in Mexico (Costa Mujeres-Cancun, Riviera Maya and Riviera Nayarit), Dominican Republic (Punta Cana and Cap Cana), and Jamaica (Montego Bay).

There are four ways to earn money through Palladium Connect:

  • Become a Palladium Specialist
  • Book Palladium Hotel Group properties in Mexico, Jamaica and the Dominican Republic and register your bookings
  • Invite other agents to register with Palladium Connect
  • Provide hotel reviews based on a Palladium Hotel Group stay

Become a Palladium Specialist.

eLearning
Langham Hospitality Group Specialist
Travel Agent University

Langham Hospitality Group is a global hotel company with over 20 hotels operating on four continents and another 10 projects in development under both The Langham and Cordis flags. Our seasoned management team draws on the best of its 150-year heritage and a modern, innovative approach to hospitality, to provide the highest level of service to our guests. You’ll graduate the course with a thorough understanding of why The Langham Hotels and Resorts represents the epitome of luxury and how Cordis appeals to a broad range of travelers looking for a locally-infused hospitality experience. 

eLearning
The Regent Experience
Travel Agent University

We believe luxury exists in the smallest details, the most attentive service, and the most inviting atmosphere. On our cruises, we create opportunities for your clients to embrace each moment, inviting them to create memories that will last a lifetime. Through The Regent Experience training module we’ll look at how Regent Seven Seas Cruises® provides passengers with an unrivaled experience and elevates the concept of luxury cruising with all-suite, intimate ships offering every luxury included and our award-winning, personalized service.

 

eLearning
Marigot Bay Resort and Marina Specialist
Travel Agent University

Nestled in one of the most beautiful bays in the Caribbean and listed as one of Saint Lucia’s top five resorts by U.S. News and World Report, Marigot Bay Resort and Marina offers an escape to personalized paradise. We invite you to embark on a voyage to discover why Marigot Bay Resort and Marina is the perfect setting for a luxurious Caribbean getaway. Sign up or log in to learn how our all-suite, all-inclusive option and A-list sales proposition is your answer to more luxury bookings to one of the world’s most beautiful destinations.  

eLearning
Worldwide Destinations
Travel Agent University

At the conclusion of this five-lesson module, you will have learned about the exciting global destinations that our ships visit and the many ways your clients may explore over 450 ports of call. We’ll delve deeper into the major regions we sail to including: Europe (the Mediterranean & Northern Europe); The Americas (Caribbean & Panama Canal, South America, Alaska, Canada & New England and Bermuda); and The Exotics (Africa & Arabia, Australia & New Zealand and South Pacific & Asia). You’ll also learn more about transoceanic voyages and our longer Legendary Journeys — Grand Voyages and World Cruises. Learn more now.

eLearning
Crystal Expedition Cruises
Travel Agent University

This short five-lesson module will help you sell more of expedition cruising and voyages from the World’s Most Awarded Luxury Cruise Line™. You’ll learn about the world’s premier luxury expedition yacht, Crystal Endeavor, as well as our three exclusive categories of voyages: Remove Expedition, Destination Exploration and Cultural Discovery. Read on and refer to our other courses to compliment your sales strategy.

eLearning
All Inclusive Travel 2020 Experience Series
Travel Agent Central

For nearly half of U.S. vacationers, all-inclusiveness is an important deciding factor when selecting a hotel, according to MMGY Global’s 2019-2020 Portrait of American Travelers. These leisure seekers will find no shortage of all-inclusive lodgings in tropical realms relatively close to home. Here are some of the latest developments on that front in Mexico.

eLearning
NH Hotels Specialist
Travel Agent University

When your clients ask, “Is there an NH hotel at my destination?” you can easily choose from more than 350 hotels in 28 Countries, under three distinct brands—each with its own operational promise and differentiated experience. Take the course today!

eLearning
US Virgin Islands Islands Multi-Gen Travel
Travel Agent University

Multigenerational travel has been a top trend for nearly a decade but planning a trip that meets the needs of three or more generations isn’t any easier. We’ll teach you that in addition to stunning beaches and natural landscapes, the U.S. Virgin Islands is one of the reasons why the Caribbean ranks so high among families and advisors alike.

eLearning
US Virgin Islands Romance
Travel Agent University

Deep dive into the modern-day destination wedding and honeymoon market, which now encompasses pre- and post-celebrations (i.e. earlymoons, babymoons and vow renewals). We’ll cover everything from growth segments (babymoons) to key client targets (vow renewals) all with a focus on helping you sell more USVI—a destination that should be top of mind the moment a client says, “I’m engaged/pregnant/celebrating an anniversary.”

eLearning
Destination Weddings & Honeymoons 2020 Experience Series
Travel Agent Central

Here is a small sampling of places where married couples can symbolically tie the knot all over again in a simple or as elaborate a way as they choose. If your clients have a favorite island, destination or resort, chances are that with a minimum of research you’ll be able to find a blissful package or deal there to suit them.

eLearning
Expedition & Adventure Cruising 2020 Experience Series
Travel Agent Central

Here is a sampling of what’s new on the expedition and adventure cruises horizon.

eLearning
Luxury Destination Weddings & Honeymoons 2019 Focus Series
Travel Agent Central

Luxury destination weddings and honeymoons continue to evolve in their style as the bride and groom raise the bar on their expectations.

For destination weddings, couples are planning more customized experiences for their guests, and the planning is beginning earlier and earlier. Read more in the Luxury Destination Weddings and Honeymoons Focus Series!

eLearning
Mexico Destination Weddings & Honeymoons 2019 Focus Series
Travel Agent Central

Mexico’s beaches resort areas are perennially popular with honeymooners — and rightfully so. However, newlyweds these days may be looking for something more experiential in addition to the romance of sun, sand and sea. Read the Focus Series to learn more!

eLearning
Europe Luxury 2019 Focus Series
Travel Agent Magazine

Here are some of the best and brightest new hotel options that should appeal to your Europe-bound luxury travel clients, especially repeat visitors seeking a change of venue. 

eLearning
Jamaica 2019 Focus Series
Travel Agent Central

Here are some more fun and exciting things to do for Jamaica-bound couples, bridal parties, and pre-wedding bachelor/bachelorette getaways — with an emphasis on action, adventure and adrenalin.

eLearning
Ocean-Going Cruise 2019 Focus Series
Travel Agent Magazine

As the industry sails through the second half of 2019, we take a look at what’s new, what’s next and what’s trending for the cruise industry and agents who sell ocean cruises.

eLearning
Africa & The Middle East 2019 Focus Series
Travel Agent Magazine

For 2019, what’s new under the African sun isn’t just safaris and wildlife, although those are certainly at the top of the list, but also new experiences, unique destinations and innovative spins on locales. See what's new in the Focus Series

eLearning
2019 Italy Focus Series
Travel Agent Magazine

Year after year, Italy has consistently remained the European country generating the most interest among U.S. vacationers. If you have clients who are planning to visit Italy and are looking for insider insights, here are some tips and recommendations.

eLearning
The Venetian Specialist
Travel Agent University

If you’re like us, you’re excited by the record-breaking growth that Las Vegas has achieved the last couple of years. Whether your clients are embarking on an epic girls getaway or spring break with the family and everything in between, you want to make sure their stay is as exciting as the Strip and we’re here to help make that happen. Take the Venetian Specialist Course today!

 
eLearning
2019 Saint Lucia Focus Series
Travel Agent Central

It’s looking like a banner year for Saint Lucia. This year, it will be celebrating its 40th year of independence, the Saint Lucia Jazz Festival will be produced in collaboration with Jazz at Lincoln Center, and 2018 saw a 2.2 percent increase in global visitor arrivals. Here’s a snapshot of what travelers can expect this year. Read all about what's new in the Focus Series!

eLearning
2019 London Focus Series
Travel Agent Central

Year after year in survey after survey, London lands at or near the top of favorite European cities to visit. There is no shortage of well-known, popular attractions, from Big Ben, Buckingham Palace and the Tower of London and iconic museums and theaters to Piccadilly Circus, the Coca-Cola London Eye and shopping at Harrods and Carnaby Street. Read all about what's new in the Focus Series

eLearning
2019 River Cruise Focus Series
Travel Agent Central

River cruise popularity is soaring and is currently one of the hottest trends in the cruise industry. Here are some of the latest ship, itinerary and personnel developments on the river cruise fronts for 2019 and beyond.

eLearning
2019 Las Vegas Focus Series
Travel Agent Magazine

In 2018, Las Vegas, for the fourth consecutive year, welcomed more than 42 million visitors, according to the city’s convention and visitors authority (LVCVA). See what's new in Las Vegas for 2019 in the Focus Series

eLearning
PONANT Academy
Travel Agent University

We know you have choices when it comes to small-ship, ultra-luxury cruises. This training course is designed to help you see why PONANT, a favorite among luxury travelers in Europe for over 30 years, is on course to become a leading choice among U.S. travelers. 

eLearning
Mexico Destination Weddings & Honeymoons 2018 Focus Series
Travel Agent Central

Focus on Mexico and you’ll see a destination weddings and honeymoons superstar. The reasons are plentiful. It’s a great value, especially with today’s strong dollar-to-peso exchange rate. It’s close to the U.S., with airlift continually on the upswing. Scenic settings provide romantic backdrops that include beaches, jungles, mountains and deserts. And the country’s rich culture maintains ties to ancient roots and puts a premium on hospitality. Read the Focus Series to find out more

eLearning
Luxury Destination Weddings & Honeymoons 2018 Focus Series
Travel Agent Central

Luxury destination weddings and honeymoons continue to evolve in their style as the bride and groom raise the bar on their expectations.

For destination weddings, couples are planning more customized experiences for their guests, and the planning is beginning earlier and earlier. Read more in the Luxury Destination Weddings and Honeymoons Focus Series!

eLearning
Classic Vacations 101
Travel Agent University

For 40 years, valued partners like you have counted on us to deliver world-class accommodations, exceptional privileges, and unparalleled service to your clients. That is the Classic®Difference—the difference between a good vacation and a great one.

Register here to learn more about the Classic® Difference.

eLearning
Jamaica Destination Weddings & Honeymoons 2018 Focus Series
Travel Agent Central

Reports from various sources indicate that Jamaica continues to be one of the most popular destinations for American couples planning to be wed outside the United States. The island nation hosted about 5,000 destination weddings last year alone. With most marriages in the U.S. falling within the Millennial demographic, we reached out to several 30-and-under travel advisors to get their take on Jamaica as a destination, as well their resort recommendations for weddings and honeymoons.

In the pages ahead you’ll find more of what makes Jamaica a popular wedding and honeymoon destination, including accommodations news, adventures for couples to share and more.

eLearning
Caribbean Romance 2018 Focus Series
Travel Agent Central

The Caribbean has a wealth of attributes that can inspire or amplify romance. Whether your couples are planning a destination wedding, a honeymoon, anniversary celebration or simply a romantic getaway, there are plenty of hotels to meet their needs. Read on to help you find your clients a place to stay that they will fall in love with.

eLearning
Europe Luxury 2018 Focus Series
Travel Agent Central

We asked Millennial travel advisors to tell us about any unique hotels they’ve visited that they feel fit in very well with their locale. Perhaps not surprisingly, most of their Europe accommodation choices fall into the luxury category. Here is a sampling.

eLearning
Mexico Pacific Coast 2018 Focus Series
Travel Agent Central

The diversity of Pacific Mexico sells itself. Natural beauty, varied ecosystems, rich culture and history have all made distinctive marks on the coast. The mountains meet the ocean in Pacific Mexico. And in Baja California Sur, they meet the desert as well. Read all about it in the Mexico Pacific Coast 2018 Focus Series! 

eLearning
Noble House Hotels & Resorts
Travel Agent University

Like you, our clients look to us for the unique and authentic.  Localized, immersive experiences aren’t just terms we added to our sales materials a couple of years ago. To us, unique and authentic aren’t a marketing strategy. For over 40 years, we’ve created distinctive hotels and resorts that capture the spirit of the destinations we are proud to call home. We strive to harmonize with each property’s local culture and environment–it’s the reason we got into the game. To pay homage to our communities. To connect through curiosity. To experience high touch, hand-crafted hospitality. Take the Noble House Hotels & Resorts course today!

eLearning
Hawaii Romance 2018 Focus Series
Travel Agent Central

Hawaii is rich with resorts, activities and sites well suited for romance travelers. From honeymoons, weddings or even just a getaway for two, the naturally breathtaking views of the islands provide a picturesque backdrop for lovers. Here are some recent developments on that front.

eLearning
Africa & The Middle East Focus Series
Travel Agent Central

With an increase in visitors, new air routes, and exhilarating hotel and lodge development, it’s a good time to recommend travel to East and Southern Africa to clients. Travel to the Middle East has held steady over the last four years, thanks in part to a stronger than average interest by Millennials, with Matures (born before 1946) not far behind. Discover what's new in these destinations in the Africa & The Middle East Focus Series.

eLearning
Ocean-Going Cruise 2018 Focus Series
Travel Agent Central

As cruise selling agents sail into the second half of 2018, the horizon is clear for robust cruise sales. But the cruise seascape always brings swells and bigger waves too. Being proactive in your sales game and knowing what opportunities to tap are critical for retailers. Here are key trends and events to watch through the end of 2018 and beyond.

eLearning
Tour Operator 2018 Focus Series
Travel Agent Central

It’s no secret that the consumer has changed in terms of what they want from a trip. Today’s traveler no longer wants to feel like a tourist, like a stranger in a strange town. The desire these days is to fit in like a local and to take part in activities that convey the emotion of what it would be like to live in the place they’re visiting. Or, at the very least, to feel like a very privileged guest who has been granted access to see the sights in a most respectful way. Here are some take-aways from a recent Tour Operator Roundtable we conducted that should help you sell your services to Millennials and other experiential travelers.

eLearning
St. Vincent and the Grenadines
Travel Agent University

The St. Vincent and The Grenadines E-Learning Program aims to give you all the information you need for a sublime island experience, and we hope to do so by immersing you in the character, culture and flavor of our places and people.

eLearning
2019 France Focus Series
Travel Agent Central

From Paris to Provence, Brittany to Bordeaux, there are accommodations in France to suit every client’s wants and needs. Discover what's new in the Focus Series!

eLearning
River Cruise 2018 Focus Series
Travel Agent Central

River cruising is a hot commodity for travel advisors desiring to increase earnings. Discover what's new in river cruising in the Focus Series!

eLearning
London 2018 Focus Series
Travel Agent Central

Year after year in survey after survey, London lands in the top three of favorite European cities to visit, jockeying for position with Paris and Rome. Among the advantages the British capital has over its French and Italian counterparts, especially with first time transatlantic travelers, is a shorter flight time and, beyond some delightful differences in some word meanings, no language barrier. And, of course, there is no shortage of iconic attractions, from Big Ben, Buckingham Palace and the Tower of London to the Coca-Cola London Eye, shopping at Harrods, and the West End theaters, where “Hamilton“ and “Harry Potter and the Cursed Child” are the hottest tickets. Read more in the London 2018 Focus Series!

eLearning
Florida Family 2018 Focus Series
Travel Agent Central

From the Panhandle to the Keys, Florida is dotted with a great number and variety of family-friendly hotels and resorts. In addition to amenities for all ages, they are convenient to fun activities, be it a great beach, a theme park, a wildlife reserve or other adventures. Here are some of the most recent developments on the Sunshine State’s accommodations front for you to share with your multi-generational clients.

eLearning
Caribbean Family 2018 Focus Series
Travel Agent Central

For clients planning to take their first family vacation outside the continental United States, especially those living on or near the East Coast, the Caribbean offers many advantages. For starters, flight times are shorter; even the southernmost islands are only three hours from Miami. Read all about updates in the Caribbean in the Focus Series!

eLearning
Switzerland Academy
Travel Agent University

Become a Certified Switzerland Travel Expert

The North America version of the Switzerland Travel Academy consists of core and specialization modules.

Core modules

Core modules (4 + News from Switzerland) cover what you need to know about Switzerland and inform you on the latest events and experiences in Switzerland. 

  1. Basic and practical knowledge: This module is about the country’s geography, languages and cultures, customs and traditions, and important practical information.

  2. How to travel to and within Switzerland: In this module, you will learn about Switzerland's transportation system, also known as the Swiss Travel System, which, precise like a Swiss watch, connects even the most remote places by train, bus, and boat.
    You will become familiar with how to travel to and within Switzerland, learn about the numerous means of transportation, and understand the different ticket options.
    Last but not least, you will discover the best scenic routes to transform a journey through the country into a unique experience.

  3. Switzerland in 3, 5 or 10 days: Discover Switzerland’s must-sees and learn how to combine them into packages and itineraries, creating the perfect Swiss experience that suits your clients’ needs and wants.

  4. Must-know for North American travel professionals: This is a market-specific module that provides important information relevant for North American clients.
    Learn about Switzerland Tourism contact points in North America, flights from North America to Switzerland, passport & visa regulations, tour operators (both outbound and incoming), and much more.

  5. News from Switzerland 2018: This module presents the most important Swiss events, openings, and projects occurring in 2018 and is updated every year. Discover on what your clients cannot absolutely miss out!

Completion time for core modules: about 3 hours.

Specialization modules

Specialization modules offer a deeper focus on different topics and provide insights in touristic experiences, knowledge on a specific topic of interest connected with Switzerland Tourism’s partners, segments or campaigns.

  • Road Trip: Grand Tour of Switzerland
  • Cultural attractions and city breaks
  • Nature and outdoor activities
  • Snow and winter activities
  • Perfect accommodation
  • Luxury, wellness, and lifestyle
  • Family vacations
  • Meetings, congresses, and incentive planners

Completion time of each module: about 40 minutes.

Certification

The process of certification is easy and free:

  1. Pass the final exam on the core modules to graduate as a Switzerland Travel Expert.

  2. You will receive the certificate that is valid until December of the following year.

  3. Every year, stay informed and renew your certificate by taking the exam of the updated “News from Switzerland” module.

After passing the core modules exams, you can continue your training to receive specialization certificates: choose the specialization module you are interested in, pass the exam and receive the certificate.

Graduate benefits

  • Certification upon graduation
  • Option to specialize in certain segments
  • Rights to use the Travel Expert logo for letters / brochures / website / email signature
  • Possibility of ordering brochures
  • Enter to win an amazing trip to Switzerland (including flights with Swiss International Airlines and Swiss Travel Passes for two people) by graduating by November 30.
eLearning
Mexico Family 2018 Focus Series
Travel Agent Central

Interest in visiting Mexico has remained steady over the last several years, with Millennials and Gen Xers — the generation most likely to be traveling with children — showing the strongest inclination. Read on for information on things for families to see and do, as well as updates on places to stay. 

eLearning
Las Vegas 2018 Focus Series
Travel Agent Central

For the third year in a row, Las Vegas topped the 42 million visitor mark in 2017, according to the Las Vegas Convention and Visitors Authority (LVCVA). That trend is expected to continue with the LVCVA forecasting a just-shy-of-the-record count of 42.7 million visitors for 2018.

The destination also continues to enjoy industry-leading occupancy rates — averaging 88 percent over the last four years — with an exceptionally large base of nearly 149,000 available rooms. That inventory always includes rooms in new properties as well as expansions and renovations of existing accommodations. Upgrades to amenities such as restaurants and spas are also part of the equation, spurred by the always desert-hot competition among the city’s hotels. Here are some of the latest developments on that front. 

eLearning
Hawaii Family 2018 Focus Series
Travel Agent University

Besides the broad appeal of Hawaii’s natural wonders, adventure activities and cultural attractions, there are places to go and things to do that zero in on special interest and niche markets. There is more information on things for families to see and do — as well as updates on places to stay — in the pages that follow.

eLearning
Destination Weddings & Honeymoons 2018
Travel Agent University

As engagement season (unofficially Christmas Eve through Valentine’s Day) draws to a close, be prepared for newlyweds-to-be seeking out your services to plan their destination wedding or honeymoon (or both). Better still, try to set up a cross promotion with your agency and local bridal shops, advertising each other’s services. Read on for some other tips on getting and handling this business, gleaned and distilled from conversations we have had with travel agents and wedding professionals.