South African Airways (SAA) has announced that it was named the Best Airline in Africa in a global customer satisfaction survey. The announcement was made during the Skytrax World Airline Awards ceremony hosted at the 50th International Paris Air Show.
The Skytrax World Airline Awards is regarded as one of the most prestigious accolades for the world airline industry and provide global benchmark of airline excellence. This year is SAA’s eleventh consecutive year of winning the Best Airline in Africa award, making South Africa’s national flag carrier the most awarded airline on the continent.
Each year, Skytrax, an independent aviation research organization, conducts a customer satisfaction survey among 18-million business and leisure air travellers from 160 countries to decide the award winners. The survey covers over 200 airlines, from the largest international airlines to smaller domestic carriers.
Over a 10-month period, air travellers complete an online survey questionnaire about their experience with airlines on the ground and onboard. The survey measures passenger satisfaction across 41 key performance indicators of airline front-line product and service including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, inflight entertainment and staff service.
SAA wins on average one award every month, having scooped six accolades since the beginning of 2013.
SAA serves 26 destinations across the continent, as well as major destinations within South Africa and internationally from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance.