Prior to becoming a travel advisor, Jane Rosenkrantz — now with Cadence Travel in La Jolla, CA — worked at Bloomingdale’s in New York City. What the job showed her was that she was “drawn to working with people, anticipating their needs and helping them make great decisions about what they wanted to purchase.” Her family then moved to the West Coast, where she took some time off — until a chance encounter led her to helping out her friend who owned an agency. She began working at the agency for several hours a day, a couple days a week, mostly in a clerical capacity, but before long, Rosenkrantz was developing trips for friends and working full time.
She then met Cadence founder Wendy Burk at a travel event in Las Vegas in 2008 and “realized the potential of affiliating” with them. Rosenkrantz tells Luxury Travel Advisor from the moment she affiliated herself with Cadence, her clients saw the value she could bring them via preferred partners and memberships with Virtuoso. Ten years later, Rosenkrantz still works in the office due to the environment that Burk has created (“There is always someone willing to help or answer a question, and the camaraderie of the Cadence team is exceptional,” she says).
What makes Rosenkrantz a Trendsetter? Since her first year with Cadence, she has been recognized as Cadence Elite (the top performance tier for all leisure affiliates at the agency). She’s even recruited her own family and they’re on their own track to becoming rock-star advisors. Her husband, Harvey, joined the agency when he retired and now has his own clients and lends Jane assistance with insurance and air; and her son, Ben, joined Cadence almost six years ago; he was recognized as a 30 Under 30 by our sister publication, Travel Agent magazine, in 2014 and has achieved Trailblazer status — Cadence’s second-highest performance tier.
As for Rosenkrantz’s clients, they include honeymooners, active businessmen and professionals, retirees and more. She almost entirely builds her business through referrals, she adds.
The key to her success, Rosenkrantz says, is being “very detail-oriented — listening to clients, anticipating their wishes and always following up on their return.”
She adds: “My clients travel the world in style, and I am honored that they choose to work with me to provide the experiences they want, no matter where they go.”
What’s next for Rosenkrantz?
“My wish is, believe it or not, to travel more, to experience more, to learn to delegate more for greater productivity, and to show the world to my clients and my family,” she says.