Merla Smith-Halley, Quintessence Hotel

Merla Smith-Halley 
Group General Manager,
Quintessence Hotel, Anguilla 

At Q, we’ve had to make the hard decision to temporarily close the hotel to guest stays but, at the same time, we wanted to be responsible to our employees. Rather than sending everyone home, we are taking this time to do things on property that we wouldn’t normally do in peak season. Each year, during the seasonal closure, it seems that we never have time to get to all the projects that we would like to, so we’ve started early, constantly maintaining and improving. We are also engaging in training updates and cross-training for our employees to ensure that our team is ready to excel and exceed guest expectations. The tone at the hotel is quiet and peaceful and we are looking forward to welcoming our guests back to paradise soon.

Merla Smith-Halley, Quintessence Hotel

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