Following the successful certification of Atlantis Aquaventure in 2023, Atlantis Dubai has announced that Atlantis, The Palm and Atlantis The Royal have also earned the Certified Autism Center (CAC) designation from the International Board of Credentialing and Continuing Education Standards (IBCCES). This certification marks the first resort destination in the Eastern Hemisphere to achieve this status.
IBCCES awards the CAC designation to organizations that complete a training and review process to understand better and assist autistic and sensory-sensitive guests and other persons of determination. This designation ensures that at least 80 percent of colleagues are trained in autism and sensory awareness and are fully equipped to provide service to people on the autism spectrum. In collaboration with IBCCES, Atlantis Dubai staff underwent extensive training to understand the range of potential guest needs. More than 90 percent of guest-facing colleagues across both resorts took training in Autism & Sensory Awareness (ASA). In addition, the Learning & Development team developed a Weekly Briefing Topic on Autism and Sensory Awareness, which an additional 1,500 colleagues completed across Atlantis Dubai.
In addition to training, further achievements include:
- The Atlantis Dubai website hosts an accessibility tab that provides guests with downloadable sensory guides. Outlined for rooms and restaurants at Atlantis, The Palm and Atlantis The Royal, as well as experiences across Atlantis Aquaventure, these guides provide a sensory rating, allowing people with Autism Spectrum Disorder (ASD) to pre-plan their visit to the destination.
- Allocated quiet zones are available across both resorts in case people need a moment of respite from sensory stimulation. Locations include the concierge lounge, outdoor cabanas, Imperial Club lounge and the Explorers Club underwater theater at Atlantis, The Palm, and the Royal Club lounge, outdoor cabanas, Royal Majlis banquet lounge, and the Explorers Club lounge at Atlantis The Royal.
- Guests can also inquire and make special requests through an online form on the Atlantis Dubai website before their destination visit.
By completing the CAC program, Atlantis Dubai is helping to lead the way as part of a broader Department of Economy and Tourism (DET) initiative for Dubai to become the first Certified Autism Destination (CAD) in the Eastern Hemisphere.
During World Autism Month this April, Atlantis Dubai invites persons of determination to participate in the destination’s complimentary access program for Aquaventure Waterpark and The Lost Chambers Aquarium. Two complimentary tickets to Aquaventure Waterpark and The Lost Chambers Aquarium are available for a person of determination and one caregiver by presenting a valid ID Card at the ticketing plaza. Two accompanying guests will also receive 50 percent off admission tickets.
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