Crystal to Aid Guests Financially Impacted by Former Ownership

Crystal Cruises announced on Thursday that it has launched an “Exceptional Initiative” for all guests and their travel advisors financially impacted by Crystal’s former ownership. The initiative is being created in partnership with A&K Travel Group, the new owners of Crystal and its two ships Crystal Serenity and Crystal Symphony

What this means: Eligible former Crystal guests who hold a verified claim in the Crystal Cruises LLC case will be able to apply for a credit to use towards future Crystal voyages on board either Crystal Serenity or Crystal Symphony.

Manfredi Lefebvre d’Ovidio, Co-Chairman of A&K Travel Group and of Crystal, said that while “this is not something we were legally obliged to do,” the initiative has been in the works since the acquisition of the Crystal brand and the two ships. “We believe that being ‘exceptional’ means doing what is unexpected, unusual and unprecedented. We are choosing to help former guests and travel agents recover their money and hope we will be able to focus on returning to service, the exceptional crew and onboard service that has made Crystal an award-winning cruise line for three decades.”

In order for guests to qualify for the credit, the following conditions apply:

  • Guests must have filed a valid claim in the Crystal Cruises LLC case for amounts owed related to cruises onboard Crystal Symphony and Crystal Serenity that were canceled. 
  • The amount of the credit will be restricted to the outstanding balances owed to the guest minus any funds that have already been refunded through the insolvency proceedings. 
  • The credit will be split into five installments to be applied towards five future bookings.
  • The first booking must be made by July 1, 2023, and the credit must be utilized towards voyages departing on or before December 31, 2025. 

Crystal Serenity’s inaugural sailing will depart July 31, from Marseille for a Mediterranean cruise, and Crystal Symphony will depart on September 1, from Athens. Planned voyages will travel throughout the Mediterranean, Northern Europe, Canada and New England, Alaska, the Caribbean, through the Panama Canal, the Middle East, Asia, Australia and New Zealand.

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