Silversea has shared with Luxury Travel Advisor some important policy updates to help support advisors at this challenging time. Among them: Extended commission protection on voyages cancelled by Silversea and an expanded cancellation policy.
The luxury cruise line says it will now pay commissions on cancelled voyages for all guests who have paid in full, regardless of whether they choose cash refunds or a Future Cruise Credit (FCC). This is retroactive to Silversea’s first cancellations in March. This policy will remain active until Silversea is able to resume sailing, or until further notice.
Good to know: In the case of cruises departing prior to December 31, 2020, when a guest cancels under the Cruise with Confidence policy, if they have paid in full and take the Future Cruise Credit then advisor commission is protected both on the cancelled booking and on the Future Cruise Credit when it is applied to a new booking.
In addition, Silversea is expanding its Cruise with Confidence cancellation program to all voyages currently scheduled to depart before December 31, 2020. Under the policy, guests may cancel their cruise for any reason up to 48 hours prior to sailing and receive a 100 percent FCC for the amount paid, valid for two years from the date of issue.
Lastly, Silversea has reduced its deposit requirement to $1,000 per suite for any new booking made before June 30, 2020. Guests who redeem this offer will also receive $1,000 Onboard Spending Credit per suite. The reduced deposit offer applies to all Silversea voyages with the exception of full World Cruises and Grand Voyages. Guests in possession of Future Cruise Credit can also use their credit to take advantage of the offer. Another option that's available is Silversea’s Early Booking Bonus: If guests book a voyage from September 1, 2020 and beyond, and pay in full by June, 30, 2020, they'll receive an additional 10 percent savings.
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