10 Properties Added to AAA’s Five Diamond Award List

Petrella joins Hotel Emma with over 30 years of experience in the hospitality industry and a successful background in leading hotels to higher levels of service and guest satisfaction.
Hotel Emma

AAA announced the addition of 10 new properties to its exclusive 2019 Five Diamond Award list. The not-for-profit group only picked a total of 121 hotels, or just 0.4 percent, of the more than 27,000 locations it inspected.

The ten new hotels AAA added this past year are:

  • Baccarat Hotel New York (New York, New York)
  • Banyan Tree Mayakoba (Playa del Carmen, Mexico)
  • Fairmont Pacific Rim (Vancouver, Canada)
  • Hotel Emma (San Antonio, Texas)
  • Montage Los Cabos (Cabo San Lucas, Mexico)
  • NIZUC Resort & Spa (Cancun, Mexico)
  • Rosewood San Miguel de Allende (San Miguel de Allende, Mexico)
  • The Dominick Hotel (New York, New York)
  • The Post Oak Hotel at Uptown Houston (Houston, Texas)
  • The St. Regis Mexico City (Mexico City, Mexico)

Of these 10 honorees, many had received high marks from AAA in the past, but only reached Five Diamond status for the first time this year following notable service enhancements. Five of the hotels fell into this category: Hotel Emma, Banyan Tree Mayakoba, NIZUC Resort & Spa, Rosewood San Miguel de Allende and The St. Regis Mexico City. Another three received the AAA Five Diamond Rating shortly after opening within the past 12 months, including Baccarat Hotel, The Post Oak Hotel at Uptown Houston and Montage Los Cabos.

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According to Michael Petrone, the director of AAA Inspections & Diamond Ratings, the group awards the distinction to properties with “extraordinary physical qualities, extensive amenities and impeccable standards of excellence in delivering a highly personalized experience.” The group’s evaluation includes in-person inspections, anonymous overnight stays and a review by a penal of experts.

Reflecting the growing trend of using technology to enhance service, AAA recently updated its guidelines to reflect the importance of connective technologies. This adjustment takes into account in-room tablets, mobile apps, interactive kiosks, mobile key technology and digital messaging services.

This article was originally published on www.travelagentcentral.com.

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