Accor to Require Face Coverings for Guests Across North and Central America

Fairmont Royal York - CLOCKWORK, one of Accor's properties

Accor announced on Monday, effective immediately, that all guests and visitors at Accor properties in North and Central America are required to wear face coverings in all indoor public spaces to help reduce the spread of COVID-19 (coronavirus). Accor employees have already been required to wear masks, in addition to other preventive measures implemented as part of the Group’s global ALLSAFE cleanliness label and the region’s “ALL Safe & Well” platform. 

The mandate is aligned with the American Hotel & Lodging Association’s (AHLA) new guest checklist as part of its ongoing “Safe Stay” initiative, aimed to unite the hotel industry under a shared set of guidelines issued by public health authorities, including the U.S. Centers for Disease Control and Prevention (CDC). 

All guests and visitors will be required to wear face coverings over the nose and mouth in all indoor public spaces throughout Accor properties in North and Central America. Good to know Masks will be provided by the hotels for guests who do not have one. 

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The face covering mandate is the latest measure announced by Accor aimed at keeping guests and employees safe by preventing the spread of COVID-19. Additional safety standards include physical distancing; mandatory screening for all guests and employees, which may include a temperature check; a 48-hour “resting period” for soft goods (i.e. pillows and duvets) between guest stays; increased frequency of cleaning and disinfecting, with a focus on high-touch points; and continued use of EPA-registered disinfecting chemicals, proven effective in preventing the transmission of COVID-19. Hands-on training for all employees, dedicated ALLSAFE Ambassador at each property, and a formal audit program ensure initial and continued compliance.

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