Mandarin Oriental has announced the appointment of Amanda Hyndman to the position of chief operating officer, following the retirement of Christoph Mares. At this time, she will also continue in her current role as chief people and culture officer.
Hyndman’s career spans over 30 years in the luxury hotel industry and she has been with the Mandarin Oriental Group for 18 years. In that time, she has held several senior management roles in Mandarin Oriental hotels in the U.K., Hong Kong, Bangkok and Washington, D.C., as well as area vice president roles overseeing hotels in the U.K., Germany, Czech Republic and Switzerland and thereafter Hong Kong, Macau and Southern China. Her contribution to the success of the group led to her appointment as group director of quality and rooms in 2020, and subsequent appointment in May 2023 as chief people and culture officer, with a task of driving the group’s evolution from HR to people and culture.
Under the leadership of Mandarin Oriental’s Group CEO Laurent Kleitman, the group has recently unveiled a global growth strategy that is focused on elevating its luxury credentials, accelerating the pace of global expansion, and innovating with guest-centric experiences delivered through an operating framework that uses digital platforms and enhanced technology to facilitate greater operating efficiency.
“I am delighted to announce Amanda’s well-deserved appointment. She continues to make an outstanding contribution to the success of the group, and I am confident that she is ideally placed to lead our hotel teams with her strong passion and dedication, and to help us achieve our ambitious plans for the future,” said Kleitman. "As we roll out our strategy to transform Mandarin Oriental and unfold our full potential, it is timely for Amanda to be in this elevated role to champion people and culture as well as to drive operational excellence to deliver success."
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