Jumeirah Group Launches E-Butler Service

Courtesy of Jumeirah Group

Guests staying at Jumeirah Hotels and Resorts can now use their smartphones to connect with the staff at any of the company's properties.

The Jumeirah E-Butler service enables guests to communicate with the hotel team via an instant messaging application. Messages are directed to individual team members, removing any third party and delays. For example, clients can reach out to the spa team about spa treatment preferences or the F&B team on dietary restrictions.

Any available services can be requested using the app. These include requesting room service, booking spa treatments, requesting housekeeping services, making dinner reservations, ordering drinks and snacks to the beach or booking a future stay.

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The 24/7 E-Butler service will available across the entire Jumeirah Hotels and Resorts portfolio by June as one of several initiatives being implemented. The service will be rolled out through WhatsApp in all hotels, apart from the company's hotels in China, where it will be available through WeChat. Burj Al Arab Jumeirah guests can utilize both WhatsApp and WeChat to access the service.

Along with the new app, Jumeirah Hotels and Resorts is rolling out a number of new services under new CEO Jose Silva, including new talent and celebrity chefs, new dining concepts, new service standards and intensive training and development programs.

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