Personality Sells Hotels, Right?

Reality television star, restaurateur, and entrepreneur Lisa Vanderpump opened The Vanderpump Hotel on the Las Vegas Strip this month. Although many of you have never spent an evening watching reality TV shows, you should pay attention.  

Why? Because of the growing power of celebrity backed brands in hotels and hospitality.  

The 188-room boutique hotel, developed in partnership with Caesars Entertainment, is a full repositioning of the former Cromwell-branded property in Las Vegas. This is Vanderpump's first move into hotels after building a portfolio of successful restaurants, bars, and entertainment venues. 

Vanderpump is far from alone and celebrity involvement in hotels is hardly new, with celebrity chefs, ambassadors, and occasional licensing agreements already being used to generate publicity. But what is changing is just how deep that integration is becoming. 

Ian Schrager built an entire career around creating hotels that reflect his personal design philosophy, chefs including Gordon Ramsay, Nobu Matsuhisa and José Andrés turned their names into global hospitality businesses, and fashion houses such as Armani, Bulgari, Versace, and Missoni are translating their aesthetics into hotels and residences. 

In this instance, it’s not just Lisa Vanderpump’s name on the property. She is the central character of the guest experience. The hotel is designed around what Vanderpump describes as her signature “industrial romantic” aesthetic and the hotel is effectively an extension of the lifestyle brand she has built through television, restaurants, and social media. 

“It's a boutique hotel that I can put my name on and give it an identity. Everything goes through me. Everything's curated through me,” Vanderpump told The Nevada Independent, describing the hotel as an extension of the aesthetic and hospitality style she has developed. 

Why does this work? In luxury and lifestyle, guests are increasingly looking for hotels and experiences that have distinctive personalities, feel authentic, and are culturally relevant. This is why a well-known personality such as Vanderpump can provide an instantly recognizable identity in a crowded market. 

Former Standard International CEO and creative director for Hyatt lifestyle brands Amar Lalvani, amongst others, agrees, telling The New York Times that younger travellers are less interested in traditional luxury markers, noting that his strategy revolves around creating environments that feel personal and social. 

That is effectively the same playbook The Vanderpump Hotel is pursuing. 

Jeff Tisdall, global head of mixed-use at Accor also believes personality-driven brands can create genuine value in hotel real estate. However, he warns that the celebrity needs to be more than just a marketing tool, stressing that successful personality-led projects require the same level of strategic thinking as any other. 

“There’s always a role for brands that are built around personality to add value to real estate, and there are a lot of different forms that can take,” he advises. “It’s important to articulate how that personality relates to the design, how it relates to the architecture and to think through how that translates into the operating phase.” 

In other words, the celebrity needs to be embedded into the DNA of the property rather than just attached to it. In the case of The Vanderpump Hotel, the design aesthetic, food-and-beverage offering, and guest experience are all tied closely to Vanderpump’s existing brand identity. 

The launch comes as lifestyle hotels continue to attract investor interest and see more development activity. Brands such as Ennismore, Hyatt, Accor, and Marriott International have all significantly expanded their lifestyle offerings in recent years, with projects now blending accommodation, entertainment, wellness, dining, nightlife, and social programming into lifestyle ecosystems. 

In this context, The Vanderpump Hotel being situated in Las Vegas makes sense as the city has evolved past a reputation that’s all about gaming. Taking advantage of this evolved reputation of Vegas as an experience destination, the hotel uses its Soleia rooftop pool concept and event spaces to attract both leisure travellers and creating an experience that guests actively seek out. 

For investors, the upside of personality-led hotels fronted by a strong celebrity brand is that it can dramatically reduce customer acquisition costs, generate earned media exposure, and cultivate a loyal fan base before the property even opens. However, unlike traditional hotel brands, personality-led concepts are often heavily dependent on the relevance and reputation of a single individual, and public perception can change quickly. 

The model of celebrity-backed branding therefore works best when the personality is part of a broader operational ecosystem rather than the sole source of value. 

To avoid over-reliance on the celebrity themselves and to hedge risks that come because of doing so, Chris Graham, managing director of Graham Associates advises further.  

“An example of how this could work is bringing in a Michelin-star chef to curate the food and beverage experience which can add tremendous value without relying on the celebrity’s image,” Graham says. 

In Vanderpump's case, Caesars is providing the operational platform, distribution systems, and hospitality infrastructure while the celebrity brand helps with differentiation and marketing appeal. 

So, will these personality-led hotels become a larger part of luxury hotels moving forward? 

Although luxury hospitality overlaps more and more with entertainment, media, and creator culture, and consumers often form stronger emotional connections with personalities than with corporate brands, it is important to note that not every celebrity can build a successful hotel brand. Important ingredients for success when pursing celebrity-backed branding is ensuring authentic hospitality credentials, a clear design point of view and a loyal audience. 

Kitty Jones of Catherine Jones Marketing & Communications predicts more long-term success in appointing respected leaders who are less at the whim of popular culture, noting that the key to success is an ability to maintain relevance over many years while evolving. 

The Vanderpump Hotel is unlikely to be the last example, and moving forward, it’s clear that the industry will continue to see a move towards selling stories and personality.