Poll: Will Marriott's Group Commission Cuts Hurt Your Bottom Line?

The Athenee Hotel, a Luxury Collection Hotel
The Athenee Hotel, a Luxury Collection Hotel

This big news in travel is Marriott International's move to cut group commissions, beginning March 31, and the proposed policy change is garnering pushback from major industry leaders. We want to know what you have to say. Let us know in the poll below how the change might affect your business, and we’ll feature the results on Luxury Travel Advisor.

The new policy, announced Wednesday in a letter to Marriott’s group partners, reduces commissions paid to group intermediaries from 10 percent to 7 percent for all properties in the U.S. and Canada, effective March 31, 2018. The announcement comes a little over one year after Marriott’s mega-merger with Starwood Hotels & Resorts, making it the largest hotel company in the world. The newly combined business represents 30 brands, including major luxury players like Bulgari, Ritz-Carlton, St. Regis, The Luxury Collection and more, as well as 5,700 properties worldwide.

Major travel industry groups, including the American Society of Travel Agents (ASTA), Virtuoso, Signature Travel Network and Travel Leaders Group, have criticized the policy as failing to recognize the value travel agents bring to the group booking process.

Free Luxury Travel Newsletter

Like this story? Subscribe to The Dossier

Luxury Travel Advisor’s only newsletter, covering unique destinations and product news for affluent travelers. Delivered every Tuesday & Thursday.

“While we are in the process of assessing the impact of Marriott’s announcement on our members’ businesses, we are disappointed in the signal that a cut of this magnitude sends to the broader agency community,” says Zane Kerby, ASTA president and CEO. “Travelers – individuals and groups, corporate and leisure – are relying now more than ever on trusted agents to help them sort through a multitude of travel options and get the best value for their travel dollar.”

“It is unfortunate that Marriott has failed to recognize the tremendous value travel agents bring to group bookings and has instead chosen to view their agent partners as just another expense item,” agrees Michael Heflin, senior vice president, hotels, at Travel Leaders Group. “Our agents have built an array of great relationships with individual properties, and we and they understand that this decision was not made by individual hoteliers.”

This story originally appeared on www.travelagentcentral.com.

Related Articles

Vote Now: 2017 Awards of Excellence Ballot

Associated Luxury Hotels’ Chairman David Gabri to Retire in March

Jose Silva Appointed CEO of Jumeirah Hotels & Resorts

How Arne Sorenson Is Melding Marriott and Starwood

Suggested Articles:

The Ritz-Carlton, Paradise Valley has announced that Steven Szenasi has been appointed general manager ahead of the resort’s late 2021 opening.

Rosewood Amsterdam is housed in the former Palace of Justice, which overlooks the Prinsengracht in the UNESCO World Heritage-listed Canal District.

In November, Machu Picchu will begin to receive tourists under strict biosecurity measures as flights will resume from six U.S. cities. Learn more.