The Most Reliable Airlines for 2019

Get Going, a U.K.-based medical travel insurance provider, has found that Japan Airlines is the most reliable airline in 2019; it also named the airline the No. 1 best airline overall, which accounted for percentage of flights delayed, percentage of flights cancelled, average delay waiting time, safety ranking and customer rating.

Japan Airlines has just 10.54 percent of flights delayed and 1.05 percent cancelled. Delay times were also among the lowest, at 31.7 minutes. The airline’s safety ranking received a 10/10 and its customer rating was 7/10. The full list of the top 10 best airlines includes:

  1. Japan Airlines
  2. KLM Cityhopper
  3. IndiGo
  4. KLM
  5. Azul Brazilian Airlines
  6. Emirates
  7. Qatar Airways
  8. All Nippon Airways
  9. Jet Airways
  10. Finnair

Among the “big three” in the U.S.—Delta Air Lines, United Airlines and American Airlines—Delta fared the best (at 24th). United came in 37th while American was 49th of 50 airlines surveyed. (American was named No. 2 on the top 10 worst airlines, behind Frontier Airlines.) Other U.S. airlines’ ratings includes: Southwest Airlines (28), JetBlue Airways (33) and Spirit Airlines (39). American, Delta, United and Southwest were the only airlines included that had over 100,000 scheduled flights researched; of these, Delta had the highest percentage of on-time arrivals at roughly 87 percent.

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The list of the top 10 worst airlines includes:

  1. Frontier Airlines
  2. American Airlines
  3. Vueling
  4. Jetstar
  5. Air Canada
  6. LOT Polish Airlines
  7. Eurowings
  8. Norwegian
  9. SpiceJet
  10. Avianca

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