Andaz Maui at Wailea Resort is again welcoming back guests with a focus on safety first. As an extension of Hyatt’s recently announced Global Care and Cleanliness Commitment, Hyatt is collaborating with medical experts from Cleveland Clinic and other trusted industry advisors to fine-tune reopening and operating procedures, such as colleague reorientations, enhanced cleaning and safety protocols, and a Hygiene and Wellbeing Leader at every property.
Andaz Maui at Wailea Resort is giving guests and members greater control of their hotel journey and focusing on a more holistic sense of well-being from pre-arrival to checkout and beyond. The hotel is “reimagining” places and spaces to make social distancing not feel that way. Here’s a sampling:
Wellbeing Where You Are: Through a new, exclusive collaboration with Headspace, guests, members and colleagues may access mindfulness exercises, guided meditations and sleep content via the World of Hyatt app either on in-room TVs or on the road. Guests can also enjoy enhanced fitness and wellbeing amenities in-room at some hotels, such as Exhale on Demand TV content, fitness equipment delivered to the guestroom (bikes, treadmills, weights), or spa kits and treatments available for delivery. In some cases, hotels have created outdoor workout spaces.
Less Contact, More Care: Hyatt hotels are working to roll out enhanced digital amenities through the World of Hyatt app that will give guests more control over how they connect with Hyatt. The new features, available in select markets and rolling out on an ongoing basis, will allow guests to manage preferences like scheduling housekeeping, choosing between pick-up or knock-and-go food orders, Mobile Entry key, contactless check-in and checkout, and more.
As part of Hyatt’s new extended cancellation policy, most reservations booked at Andaz Maui at Wailea Resort November 1, 2020 and beyond via Hyatt channels—for any future arrival date through October 31, 2021—can be cancelled at no charge up to 24 hours before scheduled arrival. This includes Advance Purchase Rate reservations.
As of October 15, travelers who successfully complete a pre-travel test will not be subject to the state’s 14-day quarantine program. FDA-approved NAAT (Nucleic Acid Amplification Test) tests, processed by a Clinical Laboratory Improvement Amendment-certified laboratory are the only types of coronavirus tests currently approved by the state of Hawaii. The state of Hawaii will ONLY accept test results from trusted testing and travel partners. Travelers five years of age and older will need to take a NAAT from a certified lab. Travelers will be required to complete testing no more than 72 hours before your flight’s departure time
As part of Hyatt’s Global Care & Cleanliness Commitment, Andaz Maui at Wailea Resort has appointed Mark Boettger the Director of Hygiene, Safety & Security, who is a trained leader responsible for the hotel adhering to Hyatt’s new operational guidance and protocols. He will help maintain the hotel’s mandatory GBAC STAR accreditation, including a cleaning, disinfection and infectious disease prevention program that will focus on establishing hotel environments that are sanitary, safe and healthy.
The new hotel colleague journey at Andaz Maui at Wailea Resort also includes:
- Well-being check reminders sent to colleagues prior to arriving at work
- Daily temperature checks of all colleagues upon arrival to the hotel
- Masks required by all colleagues and additional personal protective equipment measures may be required based on job duties
- Social distance guidance and additional hand sanitizer stations in colleague areas