Onefinestay Launches Medical Assistance With AXA

Luxury private rental brand Onefinestay has announced that all guests staying in its homes, villas and chalets are set to benefit from Accor’s partnership with insurance firm AXA, as part of ALL (Accor Live Limitless) Medical solutions. This partnership will enable Onefinestay guests to benefit from specialist medical support thanks to AXA Partners, AXA’s international entity specialized in assistance services, travel insurance and credit protection.

All Onefinestay guests staying in any home, villa or chalet across the entire global portfolio, will have complimentary access to non-urgent medical care during their stay—24 hours a day, 365 days per year. This amenity has been available to guests staying at all Accor properties since July 2020, and connects guests with a qualified doctor on request. 

Guests can avail of two services that can be requested via Onefinestay’s concierge. Following the initial request for medical assistance through the Onefinestay concierge, guests are required to consent to the service. Once the consent is confirmed, guests are called back within one hour of consultation for English, Spanish or Portuguese, or a maximum of three hours for German and French languages. The second service is a complimentary connection with a local AXA medical certified professional for an in-person appointment. Guests availing this service are responsible for medical expenses and the consultation. This service is not available in the U.S.

Note: For urgent medical attention, guests should always proceed directly to a hospital or call the local authority’s emergency services.

From forgetting prescriptions at home, contracting a minor cold or flu, to developing an infection, the service takes the hassle out of seeking medical advice while traveling abroad.

Amanda Dyjecinski, chief brand and marketing officer at Onefinestay, said in a press release that the partnership with AXA ensures that even unforeseen medical circumstances can be approached in a stress-free manner with expert advice on hand around the clock. She added that guests can book with the knowledge that virtually anything and everything can be taken care of for them.

The AXA announcement comes amid Onefinestay’s expansion into 14 new destinations this year, with villa collections launched in Santorini, Mykonos, Ibiza, Costa del Sol, and chalets in Aspen, Jackson Hole and Park City, adding more than 500 accommodations to the Onefinestay collection.

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