Top Three Management Tips: Julia Douglas, Jet Set World Travel

Continuing our Top Three Management Tips, we spoke with Julia Douglas, president of Jet Set World Travel, Inc., who featured in our March 2010 issue. Douglas was a property broker for Willis in Lloyds of London before “she realized the power of creativity,” it says on her bio on Jet Set’s website.

She founded Jet Set World Travel, Inc. in 2005 with her best friend, Lauren Maggard. When she opened the agency, she intended to combine the travel and concierge concepts. Since then, she has seen steady growth—15 to 25 percent a year—in her agency. Here are her top tips:

1. Know Your “Why”

Ensure your team understands and believes your brand story. Without a clear identity and purpose, it’s more challenging to stand out to your clients and the competition. (Douglas recommends reading Simon Sinek’s Start With Why: How Great Leaders Inspire Everyone to Take Action.)

Free Luxury Travel Newsletter

Like this story? Subscribe to The Dossier

Luxury Travel Advisor’s only newsletter, covering unique destinations and product news for affluent travelers. Delivered every Tuesday & Thursday.

2. Culture Rivals Compensation

We all love to earn a comfortable living, but your colleague’s character and the company culture are critically important to their retention.

3. Encourage Specialization

The more focused an advisor’s destination expertise, the more successfully they can act as a wingman versus a middleman when working with clients.

Remember to keep checking Luxury Travel Advisor for all future Top Management Tips!

Related Articles

Top Three Management Tips: Troy Haas, Brownell Travel

Top Three Management Tips: Lia Batkin, In The Know Experiences

Top Three Management Tips: Steve Orens, Plaza Travel

Dishing With Jessica Renshaw on Luxury Travel Trends

 

Suggested Articles

In this new position, Giraudo is tasked with opening the ultra-luxury resort, the first of One &Only’s collection in Europe. Read more.

The company is dropping “Club Cruises” from its name as it partners with Cox & Kings, Micato and others on over 1,700 land program offerings. CEO Larry…

Summer is the best time to get a taste of London, literally. Here are some of our favorite foodie events to enjoy during the warmer months.