Europe's Top 10 Most Passenger-Friendly Airports

man waiting at airport
Photo by Marco López on Unsplash via Newscred

The Consumer Choice Center has revealed the findings of its first annual edition of the European Consumer Airport Index, highlighting the top 10 airports in Europe ranked by passenger-friendliness.

The index is the first of its kind in Europe, and should be used to inform both consumers and administrators as to who is doing the best job accommodating passengers. The top 10 are as follows:

  1. Brussels Airport
  2. Zurich Airport
  3. Düsseldorf Airport
  4. Adolfo Suárez Madrid-Barajas Airport
  5. Manchester Airport
  6. Copenhagen Airport
  7. Amsterdam Airport Schiphol
  8. Stockholm Arlanda Airport
  9. Frankfurt am Main Airport
  10. Munich Airport

Interestingly, nine of the top 10 were in northern Europe, with Madrid-Barajas as the lone exception. There was also a lack of eastern European airports—although three Moscow airports were the only ones to crack the top 30 in terms of require passenger volume. The top three—Brussels, Zurich and Düsseldorf—are all roughly one-third the size of Europe’s larger airports.

Yaël Ossowski, deputy director of the Consumer Choice Center, said the ranking demonstrates the power of offering both practicality and comfort at major airports: "High points were awarded to the airports that offered great destinations around the world, but also a healthy mix of shops, restaurants and conveniences found at the airport.

Free Luxury Travel Newsletter

Like this story? Subscribe to The Dossier

Luxury Travel Advisor’s only newsletter, covering unique destinations and product news for affluent travelers. Delivered every Tuesday & Thursday.

Consumer Choice Center examined Europe’s 30 largest airports (by passenger volume) and ranked them in terms of passenger experience, location, transportation options, in-airport experience and flight network access. Other factors determined in the ranking included direct jet bridges (rather than bus boarding), proximity to the city center, the number of lounges, low security waiting times and on-time performance by airlines. Bonus points were awarded to airports with pre-clearance for U.S. flights and ability to broadcast security wait times.

Looking for the best choice of airport lounges? Heathrow Airport (London) came out on top with 44 lounges. Zurich, Vnukovo International Airport (Moscow), Frankfurt and Vienna International Airport round out the top five.

The best shopping and dining experiences can be found at Zurich, Malpensa Airport (Milan), Munich, Orly Airport (Paris) and Amsterdam.

This article originally appeared on

Related Articles

The Most Reliable Airlines for 2019

British Airports to Introduce 3D Screening for Carry-On Bags

United Airlines Suspends Chicago – Hong Kong Flights

Qantas Plans Test Flights From London and New York to Sydney

Suggested Articles:

Shangri-La Group will develop a luxury hotel just north of the Nijo Castle, a UNESCO World Heritage Site, in Kyoto. Learn more here.

For the first time, the CDC released its COVID-19 Conditional Sailing Certificate application, which is the final step before cruises can restart.

As we ease into travel as the pandemic (hopefully) winds down, the trend for buyouts is heating up. Here are some options around the globe.