Singapore Airlines (SIA) is offering complimentary unlimited in-flight Wi-Fi for all business class customers, as well as its PPS Club members and PPS Club supplementary cardholders. Additionally, KrisFlyer members can now enjoy free three-hour Wi-Fi plans when traveling in premium economy class and free two-hour Wi-Fi plans when traveling in economy class.
Customers who are not KrisFlyer members, and members who may have consumed their complimentary plans, may take advantage of SIA’s new and simplified Wi-Fi price plans. These range from $3.99 for one hour, $8.99 for three hours and $15.99 for the entire flight.
These enhancements further elevate the in-flight customer experience, with the airline’s suites and first class customers also enjoying complimentary unlimited Wi-Fi.
Previously, business class customers and PPS Club members enjoyed 100MB worth of complimentary in-flight Wi-Fi. KrisFlyer members traveling in premium economy class and economy class were offered a two-hour complimentary in-flight Wi-Fi plan that was optimized for text-only messaging services.
Yeoh Phee Teik, SVP customer experience, Singapore Airlines, said: “Staying connected, even at 35,000 feet in the air, has become an essential aspect of the travel experience. With our enhanced Wi-Fi offerings, SIA’s customers can stay in touch with their loved ones, post photos and videos on their social media channels, or keep updated on the latest news. These changes are in response to customer feedback, and part of SIA’s continuous investment to elevate the travel experience and maintain our leadership position.”
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