Protravel, Tzell Create Travel Health & Safety Desk for Advisors

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Protravel International and Tzell Travel Group launched a new Travel Health & Safety Desk, available 24 hours a day, to provide its advisors with the latest information on COVID-19 (coronavirus) destination policies, security issues and other health and safety concerns. The service includes a portal with an up-to-date interactive COVID-19 travel entry requirements map, a request for information email and hotline number.

The Health & Safety Desk is staffed by safety and security experts at Exlog Global, a veteran-owned, risk management company headquartered in Jacksonville, FL. The service is an extension of an agreement sister company, Altour, has in place.

Tip: Protravel and Tzell Travel advisors can also make the service available to their travel clients for a fee. Frequent travelers, corporate travel managers and their business travelers will have the ability to call or email health and safety representatives for pre-trip and on-travel guidance. Clients who subscribe to the service can call or contact the hotline for real-time information on conditions in a destination.

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“We want to ensure our clients have accurate guidance when making travel plans. Logistics can get particularly complex when travelers are traveling to multiple countries and have different passports,” said Angie Licea, president of Proravel International and Tzell Travel Group. “Our Health & Safety Desk can answer all those detailed questions about various requirements, restrictions and procedures, depending on citizenship.”

The Travel Health & Safety Desk can provide information on such instances as:

  • A traveler would like additional information on COVID-19 travel regulations prior to travel.
  • An advisor would like to learn more about the security environment in a location where a client has a trip planned.
  • A client wants to know where they would quarantine if they test positive for COVID-19 during a trip.
  • A traveler loses their travel documents while abroad.

The Travel Health & Safety Desk experts provide guidance on a variety of health and safety issue and can provide risk mitigation advice. This includes questions related to border closures, flight suspensions, mandatory quarantines or COVID-19 testing requirements. The desk does not provide emergency medical advice. Those in need of urgent medical attention are advised to call their local emergency number. 

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