Sunset at the Palms, the all-inclusive, treehouse-style, adults-only resort in Negril, Jamaica, announced a new bespoke concierge service, a “Personal Sunset Concierge.” With the new service, a Personal Sunset Concierge is assigned to each guest immediately upon check-in and then acts as an unofficial resort guide and assistant throughout the stay.
The Personal Sunset Concierge ensures a smooth check-in and check-out process; assists with any room amenities and needs; makes dining reservations on and/or off property; books tours, excursions, water activities, and spa appointments; helps arrange private celebrations for birthdays and anniversaries; and more. In addition, each concierge will see their guests personally or leave a voicemail in their rooms to let them know what time they can experience sunset each evening of their stay.
Each Personal Sunset Concierge is also trained to provide general information about Negril from a tour guide’s perspective, offering insight and advice on what guests might want to see and do around the destination. This includes sharing the history of Negril and providing personal insight about tours and activities, as well as talking with guests about Jamaican customs and culture.
Sunset at the Palms has 85 treehouse-style guest rooms with private balconies, private beach access, a variety of non-motorized sports, tennis courts, a fitness center and swimming pool. All meals and beverages are included, as is Club MoBay VIP arrival service at Sangster International Airport in Montego Bay for fasttracking through immigration and customs.