Forbes Travel Guide has introduced a new set of “Back-to-Work Best Practices” guideline coupled with a new virtual training program to support luxury hospitality establishments across the world with post-quarantine service changes. Both resources have been created to assist hospitality professionals in updating their luxury service while they adhere to national and local government policies related to the pandemic. The guideline follow Forbes’ recent poll of 1,200 hospitality professionals, where 67 percent said they expected significant changes in service delivery due to the pandemic.
The document aims to provide guest service guidance for hospitality experts as they reopen for business. Forbes Travel Guide has taken a considered approach to address elements of guest service in cleanliness and sanitation, communication, social distancing, food presentation safety, health and hygiene, as well as touchless and limited-contact services. The guidelines also include helpful service hints that illustrate how best to apply the recommendations while maintaining an exceptional level of service.
Forbes Travel Guide’s team of certified trainers will deliver the new virtual training program, which incorporates post-quarantine best practice and is available in English, Spanish, Mandarin and French and covers all hospitality departments and levels of profession. There are 35 topics to choose from, in a customizable virtual format, including many interactive elements.
The two initiatives follow Forbes Travel Guide’s complimentary Hospitality Strong eLearning Webinars, which launched on April 23 and ends on June 25.